The Friction Five: How to Identify & Eliminate Friction in Your Digital Experience
“What is friction costing you?”
In this special "best of" episode of The Frictionless Experience, Chuck Moxley and Nick Paladino are joined by our very own Adam Wood from Blue Triangle to discuss highlights from 'The Friction Five.'
Our hosts recap this season's series on the five friction forces (Marketing, Seasonality, Functionality, Design, and Speed) impacting your customers' digital experiences, sharing their favorite moments and guest insights.
Listen in as The Frictionless Experience team breaks down industry leaders' best advice on overcoming friction and strategies to create frictionless user experiences that drive conversions, revenue, and customer trust and loyalty.
Catch up on each episode in "The Friction Five' series:
- Marketing: Driving Demand to Crush Your Marketing KPIs
- Seasonality: The Significance of Seasonality in Online Shopping Experiences
- Functionality: Minimizing Customer Friction for Maximum Loyalty
- Design: Elevating Customer Experience and Business Value Through Design
- Speed: Why Speed Alone Doesn’t Make Experiences Frictionless