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The Frictionless Experience

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The podcast for Friction Fighters slaying the digital friction standing between you and your customers.

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Latest episodes

A 72-Hour Retail Transformation with Robert Neer and Brent Van Wieringen (ex- Best Buy, Amazon, Walgreens)

A 72-Hour Retail Transformation with Robert Neer and Brent Van Wieringen (ex- Best Buy, Amazon, Walgreens)

Strategic Friction: When Less Isn't Always More in Finance with Nationwide’s Bobbi Jo Allan

Strategic Friction: When Less Isn't Always More in Finance with Nationwide’s Bobbi Jo Allan

Whack-a-Mole UX: The Truth About Frictionless Design with Eventbrite’s Tutu Adenle

Whack-a-Mole UX: The Truth About Frictionless Design with Eventbrite’s Tutu Adenle

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