In this episode of The Frictionless Experience, we have the pleasure of hearing from Dennis Perpetua, Global CTO of Digital Workplace Services at Kyndryl.
With a workforce of 90,000 employees, Dennis knows the employee experience has to be top of mind in leading a large organization. Why? Because there is a causal relationship between employee experience and customer experience.
Dennis shares his decades’ long expertise and findings on how the employee experience correlates to productivity, financial performance, and overall business metrics.
Dennis takes us through his approach to improving the employee experience and what aspects you should focus on to create a digital workplace that enables customer success and leads to financial growth.
Join us as we discuss:
- Prioritizing the employee experience for business success
- Eliminate friction in the employee experience for a more productive workplace
- Convincing C-Suite leadership to invest in the employee experience
- Using AI as a way to improve both the Consumer and Employee Experiences