Building Banking That Feels Like Your Favorite App with Ally’s Sathish Muthukrishnan
When digital banking experiences move too quickly, users may question their security instead of appreciating the convenience.
Join hosts Chuck Moxley and Nick Paladino as they talk with Sathish Muthukrishnan, Chief Information, Data and Digital Officer at Ally.
With over a decade of experience in FinTech at America's largest digital bank, Sathish shares how they consolidated six different mobile apps into one unified experience. Plus, what it really takes to create banking that customers compare to their favorite smartphone apps, not traditional banks.
Key Actionable Takeaways:
- Take a well-rounded approach to transformation — success depends on tackling technology, processes, team dynamics, and mindset shifts all at once.
- Measure friction through multiple lenses - Combine customer feedback, behavioral analytics, and usability testing to understand where real friction exists versus where you think it does
- Build teams that everyone wants to hire from but nobody wants to leave - Create a high-performing culture through high expectations, strong support systems, and recognition that rewards collective success
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